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We provide a one-year warranty. During the one-year warranty, if any part is faulty, our company will give you replacement parts for free and help you to change the faulty parts. When the warranty expires, our company will still give you technical support for free. The only difference is that the replacement parts are no longer free. So, we provide lifelong after-sale service to you as long as you use our printer.
How to return and exchange? For details, please check below items:
1.There are quality problems after opening the package.
2.Products are diferent than on the order list.
3.There are obvious design faws on the products.
4.Products are irreparably damaged during transportation.
5.Products cannot be used because of design problems
Returned purchases are invalid under the following conditions:
1.Products can still be used even though there was some damage during transportation.
2.No claim is made up to 7 days after the customer has received the products.
3.Purchase is returned because of color or bad packaping differences (that have no effect on usage)
4.The returned purchase does not meet the conditions.
Notice: Returned products can only be exchanged with the same style of product, ifit is out of stock,it willhave to be exchanged with products of the same value.
What it is Like to Work With Us
Technical Service
Our in-house experts and engineer are ready for you remedy of troubles all the time. They would be your side whenever you need to check and analysis youproblems. And then they wil give you our sugestions and solutions. We can optimize your existed printing machine and recommend you the right pars,update information or probably potential troubles. You can get to our service via emai, live chat or telephone. Especially, Enplish language on-ine service isavailable. We will be glad to help you.
Training
MT has an experienced trading team. According to the diferentiated customers request, we will arrange comprehensive training program respectively to ensureour customer’s stalf can operate our printing machine very wel. Every specialist who would be the teacher ofour training center has adequate know-how,practices and excellent profesional background. Our qualifed specialists can achieve your training program at your local site or in our training center atShanghai.
Spare Parts
We have almost allkey part of our products in stock in urgent case of your spare parts demand. So that we can deliver it within shortest reaction timewhenever you need by simple and fast way. Meanwhile M’T” would like to recommend you to purchase our original spare part. This would keep you proftablSpare part quality thanks to using of original parts, tested by our year of practice quickly delivery to minimize your loss as much as posible. Attracting pricethanks to our professional and bulk manufacturing. Uniform compatibility thanks to our standardization system.
Zhiyu is passionate about good products, good services, and good prices to let consumers know that choosing us is the right choice! For partners and end customers, we will provide one-on-one considerate smart services and provide you with more high-quality procurement solutions.
